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Refund policy

  1. We have a 30-day return policy for non-customized products, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at gourdrevival@gmail.com. Please note that returns will need to be sent to the following address: 95 Newport Ave. #123 Rumford, RI, 02916 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at gourdrevival@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at gourdrevival@gmail.com.

    Eligibility

    • Items must be in original condition, with no visible damage beyond what was received, to qualify for a return or exchange.
    • We accept returns within 3 weeks of delivery. After this window, we cannot guarantee a refund or exchange.

  2. How to Initiate a Return

    • Step 1: Email gourdrevival@gmail.com with your order number and the reason for return.
    • Step 2: We’ll provide instructions on sending back the item safely.
    • Step 3: Once we receive and inspect the return, we’ll process your refund or exchange. Refunds typically appear on your statement within 7–10 business days.

  3. Damaged or Defective Items

    • If your gourd product arrives damaged or defective, contact us immediately at gourdrevival@gmail.com. Attach clear photos of the damage, and we’ll work with you on a suitable remedy—whether a replacement, exchange, or repair.
    • For breakage related to our kintsugi-inspired repair service, you can also email photos for an evaluation.

  4. Return Shipping Costs

    • Unless the item arrived damaged or there was an error on our part, customers are generally responsible for return shipping fees. We recommend using a trackable service to ensure safe delivery.

  5. Refund Processing

    • Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
    • Approved refunds will be credited back to your original payment method within 7–10 business days.

  6. Exclusions & Final Sale Items

    • Custom or personalized orders may be non-returnable unless they arrive damaged or defective.
    • Sale or clearance items may be final sale and not eligible for return or exchange.
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