Shipping & Return

Shipping Policy

1. Order Processing

   • Processing Time: Most pre-made orders are processed within 2–3 business days (excluding weekends and holidays). During peak seasons or special promotions, please allow an additional 1–2 days.
   • Customized Products: Because our gourd objects are artisan-made and individually inspected, made-to-order pieces and customized pieces may require 2-3 weeks handling time.

2. Shipping Methods & Rates

   • Domestic Shipping: We use USPS Priority Mail or Ground Advantage for standard delivery, with estimated arrival in 1–5 business days depending on your location.
   • International Shipping: Available to select countries; shipping times vary by region. Please note that customers may be responsible for customs fees or import taxes in their country.
   • Shipping Costs: Calculated at checkout based on weight, destination, and shipping method. With orders over $150, free shipping will be automatically applied at checkout.

3. Order Tracking

   • Once your package ships, you’ll receive a tracking number via email. You can use this link to follow your order’s journey.

4. Packaging & Sustainability

   • We pack each item carefully to protect its natural shape and texture. Whenever possible, we use eco-friendly or recyclable materials.

5. Shipping Delays

   • We strive to meet delivery estimates but occasionally face delays due to weather, carrier issues, or customs processes. If your shipment is significantly delayed, contact us at gourdrevival@gmail.com so we can assist.

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Return & Exchange Policy

1. Eligibility

   • Items must be in original condition, with no visible damage beyond what was received, to qualify for a return or exchange.
   • We accept returns within 3 weeks of delivery. After this window, we cannot guarantee a refund or exchange.

2. How to Initiate a Return

   • Step 1: Email gourdrevival@gmail.com with your order number and the reason for return.
   • Step 2: We’ll provide instructions on sending back the item safely.
   • Step 3: Once we receive and inspect the return, we’ll process your refund or exchange. Refunds typically appear on your statement within 7–10 business days.

3. Damaged or Defective Items

   • If your gourd product arrives damaged or defective, contact us immediately at gourdrevival@gmail.com. Attach clear photos of the damage, and we’ll work with you on a suitable remedy—whether a replacement, exchange, or repair.
   • For breakage related to our kintsuki-inspired repair service, you can also email photos for an evaluation.

4. Return Shipping Costs

   • Unless the item arrived damaged or there was an error on our part, customers are generally responsible for return shipping fees. We recommend using a trackable service to ensure safe delivery.

5. Refund Processing

   • Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
   • Approved refunds will be credited back to your original payment method within 7–10 business days.

6. Exclusions & Final Sale Items

   • Custom or personalized orders may be non-returnable unless they arrive damaged or defective.
   • Sale or clearance items may be final sale and not eligible for return or exchange.

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Questions?

We’re here to help! If you have any concerns about shipping, returns, or caring for your gourd items, email us at gourdrevival@gmail.com or DM @gourdrevival on Instagram. We appreciate your support and look forward to providing you with handcrafted, storytelling objects that connect nature, culture, and modern living.